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The key is to be able to manage stakeholder engagements with efficacy. While doing so is much easier said than done, abiding by the stakeholder management plan should facilitate that endeavor. When stakeholders are effectively managed, they tend to be more supportive of the project.

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CRITICAL SUCCESS FACTORS SURVEY

Critical Factor #1: Maintain Stakeholder Relationships
Statement #1

I regularly make a mental note to myself to communicate with project stakeholders to the extent defined in the stakeholder management plan.

Statement #2

Upper management should emphasize to the project manager and the project team the importance of not only delivering the product/service requested, but to also keep a positive relationship with all stakeholders.

Statement #3

How crucial is it to establish lasting, positive rapport with project stakeholders at the onset of any project wherever possible?

 

Critical Factor #2: Follow Stakeholder Management Plan
Statement #4

You need to raise an issue with a project stakeholder. You can't remember precisely the preferred communication mode but have a vague idea. You go back to the stakeholder management plan for the preferred communication mode instead of guessing.

Statement #5

You prepare to send your first memo to project various project stakeholders, including some that are non‐native speakers of your language. It would be best to check the stakeholder management to determine the appropriate language(s) the email should be sent.

Statement #6

A stakeholder has recently been openly resistant to your project. How vital is it to go back to the stakeholder management plan to ascertain the appropriate means to grapple with this stakeholder?

 

Critical Factor #3: Secure Continued Project Support
Statement #7

At the project kick‐off, you've locked in the support of several key stakeholders. In the midst of the project, you check back in periodically to ensure continued support.

Statement #8

A stakeholder has indicated that she will support your project. You do not take for granted that the support will necessarily last at the same degree throughout the project.

Statement #9

Stakeholder support for your project is absolutely essential to project success. If that support waivers among key or a sufficient number of stakeholders, it may be an ominous sign for your project's demise.

 

Critical Factor #4: Manage Stakeholder Expectations
Statement #10

You communicate with various stakeholders at the level specified in the stakeholder management plan. This is done in part to ensure their expectations are on track to being met.

Statement #11

You are at a point in the project where you realize that one stakeholder's expectation of the project is no longer reasonable as previously perceived. Thus, you are willing to approach the stakeholder and renegotiate the expectation.

Statement #12

Your organization should encourage active listening when meeting with stakeholders to ensure their expectations are heard and understood as clearly as possible.

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