STUDY GUIDELINE & INSTRUCTIONS

Hello ! Welcome to the best Practice Survey.

Your success in implementing the quality management plan is dependent on a thorough understanding of the quality goals and leveraging the tools, techniques and resources to ensure all work is performed and all deliverables achieve the required quality standards. The use of diagrams, like Pareto and Ishikawa support the identification of root cause.

To do: Please make a selection for all 12 statements. Once you are done, press the button "View Feedback" -from the Progress and Grade Panel below- to see where you stand and get the corresponding feedback.

When you are done with reviewing feedbacks, make sure to press "Update My Grade" to complete this activity and earn allocated credits.

  IMPORTANT: Do not close this window before you are done with answering all questions. Closing this window before updating your grade will result in full reset of all your current answers.

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CRITICAL SUCCESS FACTORS SURVEY

Critical Factor #1: Quality management/standards tools
Statement #1

As soon as I am assigned to the project, I ensure I understand the work process guidelines and the relevant quality requirements so I can guide and support quality outcomes.

Statement #2

How likely are you to keep the forms, like Stakeholder Register and Risk Register, up-to-date as the project progresses so as to illuminate and understand risks to quality and who to notify about those risks?

Statement #3

Do you believe that part of your job responsibilities, as the project manager, is to help expand the risk and stakeholder registers with industry specific risks for quality?

 

Critical Factor #2: Quality audits
Statement #4

Early in the project execution phase the register is updated with additional risks that have been brought to light. How important is the keeping of a risk register to the success of your project being delivered at the specified quality level?

Statement #5

Written documentation regarding quality guidelines, metrics and expectations should always be documented to allow for an efficient and timely flow of information between all the project stakeholders, to include the QA and QC teams.

Statement #6

After a long day of code review by the QC team, how likely are you to require written summaries of the issues found, level of impact, etc., so you can manage the code remediation process in a manner that adheres to quality specifications, without gold plating quality?

 

Critical Factor #3: Continuous Improvement Processes
Statement #7

Identifying work and QC processes and their affect quality is a critical aspect of continuous process improvement, and the use of a Pareto diagram will assist in identifying primary sources of substandard outcomes.

Statement #8

How often do you use a Pareto diagram to understand the primary causes of quality issues?

Statement #9

Managing quality outcomes requires the project manager to use their communication and analytical skills. If the project manager is not able to communicate the quality standards and quality metrics the project needs to achieve this poses risk to the project quality goals not being met.

 

Critical Factor #4: Change requests and updates
Statement #10

Is it important to provide each member of the project team (and any committed resources) a copy of the quality guidelines and targets so the QC team can assess if changes are in order?

Statement #11

When engaging in a large project I include in the internal planning meeting a list of the quality objectives and what measures will be used to validate the quality objectives have been met.

Statement #12

When there are conflicting expectations regarding quality it is my job as a project manager to ensure the right metrics are being applied and that the outcome meets but does not exceed the desired quality level, and change management is implemented accordingly.

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