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It will be difficult to obtain signoffs without prior agreement on deliverables. The old saying “if you don’t know where you are going, how will you know when you have arrived” applies to project closure in a big way. This saying should guide you as project manager to ensure that you gain alignment around project acceptance criteria early on.

To do: Please make a selection for all 12 statements. Once you are done, press the button "View Feedback" -from the Progress and Grade Panel below- to see where you stand and get the corresponding feedback.

When you are done with reviewing feedbacks, make sure to press "Update My Grade" to complete this activity and earn allocated credits.

  IMPORTANT: Do not close this window before you are done with answering all questions. Closing this window before updating your grade will result in full reset of all your current answers.

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CRITICAL SUCCESS FACTORS SURVEY

Critical Factor #1: Scope Management
Statement #1

I clearly document project scope and consistently avoid scope creep by ensuring all scope changes are processed through integrated change control.

Statement #2

In your organization, how important is raising awareness to changes in scope and the associated changes in cost or schedule?

Statement #3

How often are deliverable acceptance criteria reviewed in my organization?

 

Critical Factor #2: Change Management
Statement #4

My organization uses a standard format for project acceptance and deliverable acceptance criteria, to ensure consistency across projects and so that stakeholders can compare across projects.

Statement #5

Deliverables that contain quality problems as identified during the deliverable verification process are managed quickly and effectively.

Statement #6

How important do you regard stakeholder understanding of project acceptance criteria?

 

Critical Factor #3: Stakeholder Management
Statement #7

When stakeholders disagree on what constitutes project deliverable acceptance, I actively work to resolve the disagreement.

Statement #8

When working with a familiar vendor, I tend to give them more slack on accepting deliverables that are not quite 100% because I know I’ll be able to make up for it on another project.

Statement #9

I avoid surprises in deliverables by conducting interim walkthroughs and creating an environment where issues can be raised constructively.

 

Critical Factor #4: Auditability
Statement #10

I regularly bring my team onboard to project acceptance criteria and involve them heavily in ensuring the high quality of project deliverables.

Statement #11

Even the smallest scope change on my projects should be tracked through integrated change control processes.

Statement #12

I am a proponent of project audits or project reviews, which are helpful in detecting issues that could result in a project not meeting expectations.

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