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A comprehensive and well-executed communications management plan will increase the chances of success for any project. Part of developing an effective plan entails consideration of an organization's structure and stakeholder information needs. Once the communications management plan has been crafted with these factors considered, the project manager will need to moderate the information exchange between stakeholders.

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CRITICAL SUCCESS FACTORS SURVEY

Critical Factor #1: Communications Management
Statement #1

I feel that a key part of communications management is to recognize when communication documentation is needed and to store that information for future reference.

Statement #2

I encounter situations where I had to act as the communication go-between for stakeholders with varying backgrounds and vantage points.

Statement #3

A good portion of my day as a project manager is consumed with communication with those involved with the project.

 

Critical Factor #2: Organizational Structure
Statement #4

When planning for communications, as a project manager, I should review the organizational chart, if one is available. This will enable me to visualize organizational positions and relationships

Statement #5

How an organization is structured can affect communication. For example, certain departments or sections may have a gatekeeper who screens for access.

Statement #6

I should ascertain the communication needs of those internal to my organization as that will impact how I plan to communicate with them.

 

Critical Factor #3: Stakeholder Requirements
Statement #7

Project managers are often the point of contact for stakeholders external to the project team. Thus, we must clearly understand the communication requirements of those stakeholders.

Statement #8

Proficiency with a specific communication technology can vary from stakeholder to stakeholder. It is my responsibility as a project manager to determine the communication technology most appropriate with for the stakeholders.

Statement #9

Stakeholders differ in terms of their interest and involvement in a project. You should determine the level of urgency certain information is communicated with particular stakeholders.

 

Critical Factor #4: Manage Project Information Flow
Statement #10

Soundly managing how information comes in to you and the project team, and how it goes out, determines the degree of communication efficacy and efficiency.

Statement #11

A key skill involved with managing information flow is active listening. This increases the likelihood that you will correctly interpret information delivered to you.

Statement #12

Communicating out information such as work performance reports requires the project manager to be thorough, precise, and well-timed on what is delivered.

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